Guarantee

Live Arrival Guarantee

My live arrival guarantee applies to overnight shipments only, and only when:

• Someone is home to receive the package upon delivery, or the package is picked up from a UPS hub within 2 hours of arrival
• The package arrives on the projected day of delivery

Shipping charges are not covered by the guarantee. Livestock confirmed as DOA will be credited to your account as store credit at the purchase price of the animals lost.

DOA Claim Instructions

• At least two clear photographs of DOA livestock inside the unopened bag are required.
• Images must clearly show the deceased fish in the unopened bag.
• Photos must be received within two hours of the first delivery attempt.
• Email the photos, your order number, and a brief explanation.

Late photographs or photos showing fish outside the shipping bag (in a bucket, tank, or out of water) cannot be accepted and will not result in a refund.

Sales

All sales are final. Shipping charges and payment processing fees are non-refundable. Confirmed DOA claims are resolved with store credit only - no cash refunds.

Color may vary from photos due to lighting, stress coloration during shipping, and your tank environment. This is expected and not grounds for a claim.